Terms and Conditions

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1.) Our 100% Satisfaction Guarantee
2.) General
3.) Free Shipping
4.) Standard Shipping Policy
5.) Freight, Damage, Claims
6.) Custom Products and Custom Product Orders
7.) Warranty
8.) Taxes
9.) Discounts
10.) Security
11.) Privacy
12.) Links to Third Party Websites
13.) Disclaimer and Limitation of Liability as to the Prestige Office Accessories Website
14.) Jurisdiction and Venue

Your 100% Satisfaction is Guaranteed

If within the first 30 days of your purchase of one of our standard products, you are not satisfied for any reason, we will gladly allow you to exchange or return the product for full credit of the product purchase price (excluding shipping costs). Should you wish to return an item, please proceed as follows:

a.) Ensure the product is in resalable condition, and properly repacked in its original packaging.
b.) Contact our customer service deartment at (877) 337-5723 between 8:00 AM and 5:00 PM EST, for an RA# (Return Authorization). (No returns will be accepted without a valid RA# on the outside of the box.)
c.) Return the product to us, freight prepaid and insured (for your protection).

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General

1.) All prices shown herein are in U.S. Dollars
2.) In every case, final payment to us, regardless of its form, must be remitted in U.S. Currency
3.) We accept Visa, Mastercard, and American Express. We will accept PO's when accompanied by payment in full, but do not accept COD orders.
4.) Credit Card orders are only accepted from the U.S. and Canada. If you reside elsewhere and wish to place an order, you will need to prepay the order in full, via either a certified bank check or a money order. Please telephone or e-mail us for assistance.
5.) Your Credit Card will not be charged until the order is physically shipped from our facility.

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Free Shipping

Free Shipping Conditions are as follows:

1.) Free Shipping is offered only on individual orders with a total net value (excluding freight and any applicable sales tax), qual to or exceeding $500.00. **
2.) Free Shipping is only available on orders shipped to destinations within the continental U.S. (the 48 contiguous states). **
** Please note that while every effort has been made to ensure that orders qualifying for free shipping are not assessed a freight charge, while non-qualifying orders are assessed the appropriate charge, errors can occur. We verify freight charges on every order prior to charging your card, and reserve the right to make any necessary adjustments to this figure. However, if the actual and final freight charge is higher than that of which you were notified at order entry, you will be contacted prior to your card being charged, and given the opportunity to either change or cancel your order.
3.) Qualifying orders will be shipped via standard FedEx Ground service.
4.) If expedited delivery is desired on qualifying orders, you will be charged for the difference in cost between FedEx Ground and the expedited FedEx service selected.

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Standard Shipping Policy

1.) All products are shipped via standard FedEx Ground delivery service.
2.) Most orders for standard products are shipped within 1 (one) business day of receipt. In the event a standard product is out of stock, you will be notified by phone or e-mail, and given the choice to remain on backorder, substitute another product, or cancel your order. While we make every attempt to ship orders for Leather items and other Custom Products within 5 to 10 business days of receipt, depending on the quantity involved, lead times may extend beyond that point.
3.) Although every effort has been made to provide as accurate a shipping estimate as possible at the time your order was entered, we will verify that this amount is correct just prior to shipping. We reserve the right to make any necessary adjustments to this figure, however you will be notified prior to your credit card being charged,.in the event the actual shipping amount exceeds that which was stated at order entry.

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Freight, Damage, Claims

All products are inspected and packed in good condition for shipment to consignee designation. Prestige Office Accessories is not responsible for loss, damage, or pilferage in transit. It is the customer's responsibility to file any such claim with the carrier and request an inspection while the merchandise is at the destination point. Prestige Office Accessories must be notified within 5 (five) days of receipt of merchandise, of any shortage or errors. No adjustments or replacements will be made thereafter.

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Custom Products and Custom Product Orders

Custom Products are defined as:

1.) Any leather item featured on this website in any color other than black, and
2.) Any non-standard Desk Pad or other product that we may quote directly to a specific customer.

Please note:
Due to the fact that orders for custom products, once entered and acknowledged, are non-cancelable and non-returnable, your credit card will be charged immediately.

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Warranty

All products offered for sale by Prestige Office Accessories are warranted for 90 (ninety) days from date of delivery to be free from defects in workmanship and material. During this warranty period, Prestige Office Accessories will repair or replace, at its discretion, any product found defective in manufacture in terms of warranty. The warranty however, does not cover damage due to freight, accident, alteration, or abuse.

Our sole and exclusive liability hereunder or otherwise shall be for repair or replacement of such merchandise. In no event, shall Prestige Office Accessories be liable to customer in warranty, contract, negligence, strict liability, or otherwise, which are alleged to be caused by one or more of our products, beyond the cost to the customer of the subject product(s). Therefore, Prestige Office Accessories' sole liability will be limited to repair or replacement of the subject product(s) at our option (excluding installation and removal charges, which shall not be our liability) or if we choose, refund of the original purchase price.

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Taxes

Sales and Use Tax will be added for orders being shipped to destinations in either New York State or Illinois.

As New York State Tax Rates* generally vary by county (with the exception of New York City), and Illinois Tax Rates* generally vary by town or city, an adjustment may have to be made to the sales tax that is shown upon checkout. The actual tax charged (for specific locations within these states) will be reflected on the acknowledgemnt that will be sent as confirmation of your order.
* Either of the above links requires the use of Adobe® Reader®, which can be obtained by clicking below:


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Discounts

Discounts may be available for large quantity orders of any of the items presented on this website. Please contact our customer service department at (877) 337-5723, anytime Monday through Friday, between the hours of 8:00 AM and 5:00 PM, EST. (If you happen to call in the evening or on a weekend, you will be prompted to leave a voice mail message.)

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Security

We take every possible step to ensure the security of your information during the order transmission process. All of the information that you input is encrypted using 128 bit SSL (Secure Socket Layer) software, digitally signed by thawte. This 128 bit SSL provides the strongest level of encryption currently available.

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Privacy

1.) E-Mail and Personal Information - Protection of your on-line privacy is of the utmost importance to us. We collect your e-mail address as well as the other personal information you provide on our website, so that we are able to process your order. In addition, we may from time to time e-mail special offers, product information, and updates to our customers. You will always be given the option to be removed from our e-mail mailing list. We do not share customer e-mail addresses or personal information with any third parties.
2.) Telephone - We will only attempt to contact you by telephone when it is absolutely necessary to do so to assist in the completion of your order. We do not share customer telephone numbers with any third parties.

Should you have any questions or concerns whatsoever regarding Prestige Office Accessories' on-line privacy policies, please contact our customer service department, toll-free at (877) 337-5723, anytime Monday through Friday, between the hours of 8:00 AM and 5:00 PM, EST. (If you happen to call in the evening or on a weekend, you will be prompted to leave a voice mail message.)

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Links to Third Party Websites

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Prestige Office Accessories is not responsible for the operation of or content located on or accessed through any such website.

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Disclaimer and Limitation of Liability as to the Prestige Office Accessories website

The Prestige Office Accessories website and the materials therein are provided "as is". Prestige Office Accessories makes no representations or warranties, either express or implied, of any kind with respect to the Prestige Office Accessories website, their operations, contents, information, or materials. Prestige Office Accessories expressly disclaims all warranties, express or implied, of any kind with respect to the website or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that Prestige Office Accessories, its directors, officers, employees, or other representatives, shall not be liable for damages arising from the operation, content, or use of the Prestige Office Accessories website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation, direct, indirect, compensatory, special, incidental, punitive, and consequential damages.

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Jurisdiction and Venue

You agree that any legal action brought against Prestige Office Accessories shall be governed by the laws of the State of New York without regard to its conflict of law principles. You also agree that the sole jurisdictionand venue for any litigation arising from your use of our products, or your use of or orders made on the Prestige Office Accessories website, shall be an appropriate federal or state court located in Erie County, New York.

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